Constant Crashing on my iPhone 5 & iPad

Hi Ben,

Sorry to hear you're having this problem.  There is definitely still a bug in version 1.6 of the app, but we've done everything we can think of to try and catch it with the limited information we have access to.  We really need to get some more info to get this solved.  Here's the scoop:

The latest version is working for most people, but there are still a few that are having the problem you are seeing. We think the crash is occuring during the parsing of degree data.  This happens after login and after retrieving mentor and progress info for the home screen.  This is why it usually takes a second or two before the app crashes.  The challenge is that everyone's degree data is a little bit different from everyone else's, and we only have one test account (that only shows degree data in one way).  In your case, the data must be a little bit different from what the app is expecting, and when it gets too confused, it crashes.

We've sent a newer release (1.6.1) into Apple for its review and you should see this in the app store later this week.  This version does have some more bug fixes, but it still may not solve the problem.  The good news, however, is that we've added a feature to the app to save details about every crash.  In this new version, when the app crashes, the next time you start the app it will ask you if its OK to send the crash details.  Please do so!  This does not send any of your data (it is completely anonymous), instead this let's us know exactly what part of the program crashed.  Once we know where the program is crashing, we can try to add better checks so that it stops crashing.

One last thing, there are now two version of the Student Portal in use.  The "classic" version has a white background with blue menu bars.  The "new" version of the Student Portal has a mostly grey background.  Can you tell us which version of the Student Portal you are currently using?  This would help.

Thanks,

Quick update:  It looks like this bug has been fixed in version 1.6.2 for iOS

Longer version:  We had thought the crash was happening during the parsing of degree data, but after publishing 1.6.1, we started to receive crash reports from users (thanks!) that pointed to the parsing of Mentor data (e.g. mentor name, email, etc.).  Oddly, this works fine for most users but for some (maybe 3%?) there is something about the mentor data that is different.  Regardless, we put in a fix for this in 1.6.2 and haven't seen a problem since.

I am using the iOS 7 Beta 2 and it crashes every time
I get a "Recieved Good Session" but and then it crashes and the last refreshed is always ??. I do see my mentor, major, and expected graduation but that is it.

Sorry, that is an iPhone 4S running iOS 7.0